FAQ – Itz Luxury Jewelry

Frequently Asked Questions

Is your jewelry made from real 925 sterling silver?

Yes. Our pieces are crafted from genuine 925 sterling silver with stamped markings for authenticity. We partner with trusted makers and only add designs to our collection after checking them in person.

Do you use real moissanite stones?

Some designs feature lab-grown moissanite stones, chosen for their brilliance and clarity. When a piece includes moissanite, it is clearly mentioned in the product description, and selected styles come with GRA certificates.

Is your jewelry suitable for everyday wear?

Our collections are created for everyday luxury. We wear-test new designs ourselves and through friends to check comfort, shine, and stone security. With proper care, they are suitable for regular use.

How long does shipping take?

Orders are usually dispatched within 2–3 business days. Delivery typically takes around 10–15 business days to Canada, Australia, New Zealand, the USA, the United Kingdom, Spain, France, and Singapore.

What does the packaging look like? Is it gift-ready?

Each order is shipped in a protective box or pouch that keeps your jewelry secure in transit and presentable for gifting. Our branded packaging is still evolving, but the unboxing experience is already clean and thoughtful.

Do you offer free shipping?

Yes. We offer free shipping to key destinations including Canada, the USA, Singapore, and the United Kingdom on qualifying orders. For full details, please see our Shipping Policy page.

How should I care for my sterling silver jewelry?

Avoid contact with water, perfume, lotions, and harsh chemicals. Remove your jewelry before showering, swimming, exercising, or sleeping, and store it in its box or a soft pouch when not in use. Gently polish with a soft cloth to maintain shine.

What if there is an issue with my order?

If something arrives damaged, incorrect, or not as expected, contact our support team with your order number and photos. We will review your case and help you in line with our Refund & Return Policy.